About this service
Clean the infection, close the hole, and get off blocklists.
We remove malware, backdoors, and spam injections from files and the database, patch how the attacker got in, and request blocklist reviews from Google and others. Starter covers most single-site infections.
Compare packages
| Feature | Starter$149Single-site cleanup and patch. | Standard$249Adds blocklist removal and hardening. | Advanced$449Priority start, forensics, 90-day re-clean. |
|---|---|---|---|
| File & database malware scan | Included | Included | Included |
| Malware and backdoor removal | Included | Included | Included |
| Entry point patched | Included | Included | Included |
| Google & vendor blocklist removal | Not included | Included | Included |
| Security hardening | Not included | Included | Included |
| Priority start (within 4 hours) | Not included | Not included | Included |
| Forensic report | Not included | Not included | Included |
| Free re-clean for 90 days | Not included | Not included | Included |
| Delivery | 1 day | 1 day | 1 day |
| Revisions | 1 | 2 | Unlimited |
| Select | Select | Select |
What we need from you
- Hosting or SFTP access
- WordPress admin access, if it still works
You’ll be asked for these in a short brief right after checkout. Access is shared through the encrypted vault in the app.
How your order runs
- 1
Pick a service
Browse the catalog and choose the package that fits. Scope, price, and delivery date are fixed before you pay.
- 2
Check out & brief us
Pay securely, then answer a short intake form. Site access is shared through an encrypted vault, never email.
- 3
Track it in the app
Your project gets an owner, a status, and a thread. Watch progress, approve on staging, and ask questions in one place.
- 4
Approve & ship
We push to production after you sign off, then hand over a report of exactly what changed.
FAQ
What happens after I check out?
You land in the WP Services app with a short intake form for that service. Once the brief and access are in, the delivery clock starts, a project owner is assigned, and you can follow the work and message the team from your dashboard.
How do you get access to my site?
Through an encrypted credentials vault inside the app. You can grant a temporary admin user, SFTP, or hosting access, and revoke it the moment the job is done.
What if my job does not fit a package?
Order the closest package and add a note, or request a custom quote from the app. If the work is bigger than the package, we tell you before starting and you choose whether to upgrade.
Do you work on staging first?
Yes, for any change that touches design, plugins, or code. You review on a staging copy and approve before anything reaches your live site.